This policy describes text messages sent by Everra Collective LLC and, on their behalf, by the businesses that use Everra Lead Rescue ("Participating Businesses").
1. Program Description
Program name: [Participating Business name] Customer Care, powered by Everra Lead Rescue. Each program uses the name of the business you contacted.
Message types: (a) replies to customers who called or messaged the business (missed-call text-back and conversation replies); (b) appointment confirmations and service updates; (c) review requests and occasional offers, sent only to customers who have opted in.
2. How You Opt In
You may opt in by calling or texting a Participating Business and continuing the conversation, by checking an unchecked consent box on a web form or chat, or by providing your number to the business with consent to receive texts. Consent is not a condition of purchase.
3. Message Frequency
Message frequency varies based on your conversation and services. Review-request and promotional messages: up to 4 per month.
4. Costs
Message and data rates may apply.
5. Opt Out & Help
Reply STOP to unsubscribe at any time. You'll receive one confirmation message and no further messages. Reply HELP for help, or contact [email protected].
6. Carriers
Carriers are not liable for delayed or undelivered messages.
7. Privacy
See our Privacy Policy. We do not sell or share mobile numbers or opt-in data with third parties for marketing.
8. Quiet Hours
Non-reply messages (review requests, offers) are sent only between 9 AM and 8 PM in the recipient's local time zone. Where a state sets stricter hours or limits (for example, Florida, Oklahoma or Washington), we follow the stricter rule.
9. Contact
Everra Collective LLC, 100 Hillpointe Cir, Apt 305, Beaufort, SC 29902, [email protected].